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ED NavigatorNuvance Health • Norwalk, CT, US
ED Navigator

ED Navigator

Nuvance Health • Norwalk, CT, US
30+ days ago
Job type
  • Full-time
Job description

Description

Shifts :   Eve / Nights 8 &12 hr. 1100-2330, 1500-2330, every other weekend, rotating holidays

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds . If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.

Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.

Our accolades include the following :

  • The Leapfrog Group - Grade A for quality and patient safety
  • Healthgrades - America’s 50 Best Hospitals
  • U.S. News & World Report - high performance in heart failure treatment

At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you’ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we’re not just part of the community – we are its center.

Summary :

Purpose :   To act as a liaison among patients, family members, visitors and staff in the Emergency Department (ED), with the aim of enhancing the personal service experienced by patients, family members and visitors while enabling ED staff to concentrate on direct patient care. Also, working with the ED Director to monitor patient, family and visitor satisfaction in the ED.

Responsibilities :

  • Makes contact with patients, family members and visitors in the ED waiting areas, explaining policies and procedures as needed and directing patients to treatment areas when needed.
  • Makes periodic rounds of waiting areas and exam rooms relaying information among patients, family members, and visitors in collaborating with the ED staff.
  • Explains to patients, family members updated visitation policy.
  • Responds to patient, family member and visitor requests or problems with direct action or referral to the appropriate department or person and includes patient experience when necessary.
  • Works closely with the ED and registration staff to help maintain smooth patient flow and open communication among all concerned.
  • Makes necessary calls to families and ministers, etc. for patient when requested. conducts post discharge calls to high-risk patients and escalates concerns to prevent readmissions.
  • Assists in comforting those families who have experienced the death of a family member and assists with other necessary arrangements and escalates to spiritual care and PACT when needed.
  • Assists with diversional activity for children by providing coloring books and crayons, Teddy Bears and assisting parents as needed while maintaining a safe environment.
  • Maintains knowledge of current ED services and hospital policies regarding patient registration, treatment, admission, discharge, visitation, information release, parking, etc.

    • Additional Responsibilities :

    Unit Support Measures

  • Assist patients / families with transportation arrangements when necessary (taxi, bus, car rental)
  • Assist in obtaining wheelchairs and stretchers for ED.
  • Communicate with EVS on needs of the lobby and department.

    • Other Information :

    High School Graduate with 2 years of experience interfacing with the public in a customer service role. Experience in Emergency Department setting strongly preferred. Minimum of 2 years of college or an equivalent combination of college level education and healthcare experience preferred.

    Working Conditions :

    Manual : significant manual skills / motor coord & finger dexterity

    Occupational : Some occupational risk

    Physical Effort : Medium to Heavy effort. May exert up to 35 lbs. force

    Physical Environment : Some exposure to dirt, odors, noise, human waste, etc.

    Company : Norwalk Hospital Association

    Org Unit : 701

    Department : PT Relations Programs-NH

    Exempt : No

    Salary Range : $16.50 - $30.44 Hourly

    With strong heart s and open minds , we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!

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    Navigator • Norwalk, CT, US