Customer Support Specialist

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Support Specialist to join our team on a long-term contract basis. Based in Blaine, Minnesota, this role involves managing customer inquiries, overseeing the installation pipeline, and ensuring smooth communication with clients and internal teams. This position requires a high level of independence and problem-solving skills to handle a fast-paced and demanding environment.

Responsibilities :

• Schedule and coordinate installation appointments to ensure timely and efficient job completion.
• Monitor and manage the installation pipeline by closing and updating job statuses on a daily basis.
• Review and verify pending installations, including product arrivals and labor workbooks, for accuracy.
• Organize and maintain installation paperwork to ensure crews are fully prepared for scheduled tasks.
• Assign appropriate installation crews based on their skills and qualifications to meet project requirements.
• Track and manage inventory orders while providing accurate ETAs to customers and internal stakeholders.
• Address and resolve customer concerns to maintain a high level of satisfaction and trust.
• Process payments and submit funding for completed jobs to uphold company standards.
• Utilize Microsoft Dynamics CRM and other software tools for data entry, communication, and reporting.
• Perform additional administrative and operational tasks as assigned to support the team.
• Minimum of 2 years of administrative experience
• Familiarity with Microsoft Dynamics CRM or similar customer relationship management systems.
• Strong organizational and multitasking abilities to handle a high volume of tasks independently.
• Excellent communication skills, both written and verbal, for effective customer and team interactions.
• Experience in data processing, ERP systems, and compliance-related tasks.
• Background in the installation or related industry is highly preferred.
• Proficiency in handling email correspondence and administrative support tasks.
• Ability to manage and resolve customer issues promptly while maintaining professionalism