Helpdesk Support Analyst

Position Details : Industry : Banking and Finance Job Title : Helpdesk / IT Support Duration : 12 Months + possible extension Location : San Antonio, TX 78245 Hybrid Pay Range : $20 / hr - $23 / hr Job Description : At least 1-2 years of Helpdesk Experience MS Office Experience VDI Support WIN 10 Experience Good Understanding of TCP / IP / DHCP / DNS Networks Active Directory Responsibilities : Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console The individual will be part of a team and be expected to support approximately 19000+ users with over 25000 desktops, plus laptop and Mobile devices. The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment. This role will suit someone who has a strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment. The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.