IT Technician II Onsite (San Francisco,CA)

Job Description :

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities :

This role is expected to be able to resolve the following technical issues with little or no assistance :

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications :

Job KPI's :

Compensation :

Pay rate ranges from   $31.31 / hr up to $35.97 / hr and may vary by experience and location.

Benefits :

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1 : Please go to this link for a short technical quiz : PRE-EMPLOYMENT ASSESSMENT

Step 2 : Complete this pre-recorded video interview : PRE-RECORDED VIDEO INTERVIEW