Desktop Support Specialist

Overview

Senior Executive Talent Acquisition @ Coforge | MBA in HR and Marketing

Job Title : Desktop Support Specialist

Skills : Level 2 technical support, Purchase desktop hardware & software, Active Directory, Rotating on-call support

Experience : 2-5 Years

Job Type : Contract

Location : Alpharetta, GA

Responsibilities

• Provide Level 2 technical support to end-users through in-person, phone, and remote assistance.
• Provide clear documentation in tickets and escalate to the appropriate support team or vendor where needed.
• Build and image computers for new users or replacement PCs.
• Follow standard Incident Management & Service Request processes and help maintain our Knowledge Base.
• Purchase desktop hardware & software.
• Create and update Active Directory accounts.
• Leverage 3rd party vendors to resolve issues & fulfil requests.
• Support onsite office technology including printers, cameras, displays, etc.
• Rotating on-call support on weekends.

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