Outreach Liaison - Daytona, Florida

Outreach Liaison

Are you passionate about Mental Health? If so this role is for you!

A TEAM OF DIFFERENCE MAKERS :

Author Health provides outpatient comprehensive behavioral healthcare and treatment which will improve health and general well-being through care coordination, connection to community-based resources, and technology facilitation for clinical visits.

The outreach liaison role is responsible for increasing engagement of eligible patients through direct member outreach in the community, including in hospitals, sub-acute facilities, PCP offices, at member’s residences and telephonic outreach.

This role will also spend time building relationships with community partners and educating them on the impact of our services to their eligible patients.

WHAT IS YOUR SUPERPOWER?

• Respond to Health Information Exchange (HIE) alerts (real-time notifications related to hospital admissions, transfers, or discharges) and meet with patients and their caregivers in the hospital or other care facilities
• Schedule intake appointments and where necessary facilitate on-demand visits
• In conjunction with local market leadership, build partnerships with local organizations, community leaders, and external providers to expand the reach of outreach and engagement efforts.
• Communicate and provide education on the value of Author Health to Health systems, PCP groups and other community related organizations
• Keep accurate records of all community interactions and patient outreach outcomes
• Identify and remove barriers to engagement with necessary resources and support
• Successfully meet and exceed monthly engagement targets
• Collaborate with Market Managers to identify partners and markets to focus outreach efforts on and support partner success team with account management
• Facilitate strategic initiatives with referral partners to drive engagement, i.e. embedded outreach and tandem visits in clinics

WHAT WE ARE SEEKING :

• High school diploma / GED
• Strong organizational skills and verbal / written communication skills
• Possession of an unrestricted driver’s license and reliable access to transportation
• At least 1 year of experience directly related to the duties of the position
• Proven success with time management and territory organizational skills
• Passion for, and experience working with, senior patients with behavioral health conditions
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Knowledge of community agencies and resources
• Working knowledge of multi-system outreach programs related to health care delivery
• Ability to communicate medical information to health care professionals, care coordinators, and patients
• Ability to organize resources and effectively prioritize
• Willingness to travel up to 100 miles round trip per day

Preferred :

• Associate’s or Bachelor's degree in health / human services or other relevant field preferred
• Bilingual (Spanish-English)
• Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting

WHAT WE OFFER :

• Retirement savings plan (401k) Plan up to 3.5% company match
• Low cost benefits package for employee and dependents ( medical / dental / vision / STD / Life Insurance)
• Paid vacation
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
• Performance-based bonuses
• and more!
20 days ago