DescriptionEssential Responsibilities*Performs annual maintenance on sales representatives" demonstration equipment.*Prepares testing documentation and service reports for equipment worked on.
- Performs periodic maintenance on equipment returned from trade shows, courses, labs, etc.*Conducts checks on OEM equipment and coordinates the return of such equipment to OEM for repair.
- Performs monthly verification checks on bench testing equipment.*Ensures correct parts inventory is maintained while performing equipment servicing.
- Oversees software updates, reconfigurations, and modifications on Company requirement as required.*Provides limited technical support and consultation to customers and sales reps via telephone.
- Adheres to relevant technical procedures per standard operating and testing procedures as well as quality system regulations guidelines.
- Participates, as necessary, in the set-up and breakdown of training room / equipment during customer training.*Participates in the review and editing of department procedures as necessary.
Back-up Responsibilities*Decontaminates devices and accessories as necessary for all returned equipment.*Checks / repairs foot switches, lavage pumps and other accessories / devices as directed.
Relocates products to proper technical services locations as needed.Position Type and Expected Hours of WorkThis is a full-time position.
Days and hours of work are Monday through Friday, 8 : 30 Position Requirements*Must have demonstrated communications skills, both verbal and written, with particular strengths in telephone listening skills.
- Strong interpersonal skills required.*Must possess a strong team orientation and the ability to work effectively in a small group.
- Strong detail orientation and the ability to complete high volume of work in a timely manner required.*Must be willing and able to follow established protocols within regulated environment.
- Demonstrated excellent computer skills required; strong preference for those with high degree of proficiency with Microsoft Office products.
Proficiency with service-related or inventory control software required.Competencies*Problem Solving / Analysis.*Results Driven.
- Detail Orientation.*Customer Focus.*Technical Capacity.*Communication Proficiency.
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Conducts checks on OEM equipment and coordinates the return of such equipment to OEM for repair. Prepares testing documentation and service reports for equipment worked on. Performs periodic maintenance on equipment returned from trade shows, courses, labs, etc. Performs monthly verification checks ...
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