Technical Support Evaluation Specialists
SepalBoston, MA, United States1 day ago
Job type
- Full-time
Job descriptionStarts with a paid trial (2-4 days) to ensure alignment on quality and expectations Requires an estimated 40-100 total hours of work through December 29th Offers flexible hours - work on your own schedule while meeting project deadlines Is entirely remote, allowing you to work from anywhere 4+ years of full-time experience in a technical support or help desk role Fluency in English U.S. residency Access to a reliable laptop or desktop computer with internet connectivity Comfortable using messaging, video calls, and file uploads Able to follow detailed instructions and work independently $38-$87 per hour based on experience and fit Bonus compensation for task completion and quality contributions Bi-weekly payments via tracked hours Ability to work remotely and asynchronously, anytime, from anywhere Current employment in the field is not required
Join Sepal AI in a vital research project aimed at enhancing AI models through real-world task simulations! We are looking for skilled support professionals to help us craft realistic test cases that mirror the daily problem-solving activities of IT and technical support roles. Your expertise will be instrumental in creating a robust AI evaluation dataset that reflects real workplace challenges.
In this role, you will :
- Share your professional insights
- Draft support queries and resolve workflows
- Review AI model performance
This project focuses on ensuring model safety and alignment using grounded examples.
Project Scope :
Must-Have Qualifications :
Compensation & Logistics :
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Technical Support Specialist • Boston, MA, United States
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