Broadband System Technician

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work : This position will be based out of Astound’s Framingham, MA office. A Day in the Life of the Broadband Network Technician : Detect, troubleshoot and resolve system outages in the outside cable plant Emergency coax and fiber restoration Underground and aerial cable troubleshooting System Maintenance of fiber nodes, amplifiers and system power supplies Signal Leakage of coaxial system including drop to residences Coaxial Splicing 95% of day is working aloft in bucket truck Working outside year-round, all types of elements Documentation Participation in a 24 / 7 on-call rotation Other duties as assigned What You Bring to the Table : Experience : 2 years minimum with coax and fiber Competencies : Maintain satisfactory driving record and have a valid driver's license; Customer Service, Communication (verbal, written), Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone; Ability to read and interpret maps; Bucket Certified; Ohm’s; Understand the Outside Plant Physical Requirements : Ability to lift up to 75 lbs Standing and walking for extended periods of time Working aloft up to 30' in a bucket truck Education and Certifications : High School Diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including : 401k retirement plan, with employer match Insurance options including : medical, dental, vision, life and STD insurance Paid Time Off / Vacation : Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday : 40 hours per year Paid Holidays : 7 days per year Paid Sick Leave : Astound allows a number of paid sick hours per calendar year and varies based on state and / or local laws Tuition reimbursement program Employee discount program

• Benefits listed above are for regular full-time positions The base salary in Massachusetts for this position is $26.44 - $28.85 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations. Our Mission Statement :
• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun Diverse Workforce / EEO : Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only) : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only) : Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.