Desktop Support Technician

This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS / BIS equipment, imaging systems, facility systems, security administration, and asset management.

Duties and Responsibilities :

Desktop Support, LAN / WAN, Server Administration, Imaging Systems, Telecom, Instruments :

Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.

Perform IMAC's all systems as applicable

Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs

Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support

Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity

Contribute to team and specific short, mid and long term goals

Asset Management :

Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies

Assist in coordination of asset disposal for Diagnostics Workstation machines and peripherals

Ensure that the Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

Additional Requirements :

Up to 25% of Travel

Clean / valid driver's license required - MVR must be run

On Call Coverage as needed

May perform other duties as assigned

• Qualifications :

Education Preferred : AA degree or relevant work experience and certifications - CompTIA A+

Work Experience : 0-2 years

Physical Requirements - Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.

Mental Requirements - maintain composure under pressure; adapts to change; ability to grasp information quickly.

Demonstrates entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training.

Level I Autonomy

Works under supervision.

Use little discretion.

Is expected to seek guidance in unexpected situations.

Interacts with immediate team members.

Performs Beginner Level activities.

Requires assistance in solving problems.

Applies Beginner Level knowledge and processes.

Demonstrates an organized approach to work.

Learns new skills and applies newly acquired knowledge.

Follows policies and procedures.

Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.

Knowledge of Microsoft Office products - Word, Excel, PowerPoint, and Access.

Problem Management - troubleshooting and problem solving skills

Time Management and Organizational skills

Demonstrated proficiency in verbal and written communications skills

Strong commitment to customer and employee satisfaction.

Ability to work with customers, both internal and external

• Pay and Benefits

The pay range for this position is $24.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Marlborough,MA.

• Application Deadline

This position is anticipated to close on Oct 11, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.