IT Help Desk Technician

Overview

Are you passionate about solving tech puzzles and helping people get back to work seamlessly? We're a leading IT Managed Services Provider dedicated to delivering top-tier technical support to businesses of all sizes. Our team thrives on innovation, collaboration, and exceptional customer service. If you have a knack for troubleshooting and a customer-first mindset, we want you on board as our next Help Desk Technician ! This is an in-office position based in Nashua, NH, offering an excellent opportunity to advance your IT career. You'll work alongside experienced professionals in a fast-paced, supportive environment where growth is both encouraged and achievable.

Position Overview : As a Help Desk Technician, you'll be the frontline hero for our clients, providing high-quality IT support to end users. You'll handle a wide range of technical issues, ensuring quick resolutions and minimal downtime. This role is perfect for someone who enjoys a fast-paced environment and loves diving into diverse tech challenges.

Key Responsibilities

• Provide high quality technical support to end user clients via phone, email, and chat
• Diagnose and fix network connectivity issues, printer malfunctions, email configuration problems, and other common hardware / software glitches
• Act as a liaison with third-party vendors to coordinate support and escalate complex issues when necessary
• Troubleshoot endpoint, infrastructure, and cloud environment security products
• Troubleshoot Microsoft 365 managed environments
• Manage user provisioning and termination requests, including account setup, access permissions, and secure offboarding processes
• Document all support interactions, resolutions, and follow-ups in our ticketing system to maintain accurate records
• Follow up to ensure client satisfaction and system functionality
• Escalate unresolved issues to higher-level support as needed
• Contribute to improving internal support processes and documentation
• Educate users on best practices and preventive measures to reduce future incidents
• Collaborate with senior IT teams on escalated tickets and contribute to continuous improvement of support processes

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Company Description

Netlogic Computer Consulting is a trusted provider of high-quality IT services and solutions for a diverse client base. We pride ourselves on delivering responsive, expert-level support that enables our clients to operate efficiently and securely. As we continue to grow, we're seeking motivated and technically inclined individuals to join our team.

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