Sales Trainer (Call/Contact Center)

Company Overview :

Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for individuals seeking mental health solutions.

Our approach combines innovative technology with compassionate care to deliver life-changing results. As we continue to grow and reach more clients, we are seeking a Sales Trainer with a deep understanding of call center operations, a focus on conversion rates, overcoming objections, and an empathetic approach to client interactions.

Job Summary :

The Sales Trainer is a vital member of our call center team, responsible for developing and implementing training programs that enhance the skills of our sales staff.

The ideal candidate will have extensive experience in call center environments, an in-depth understanding of sales techniques, and a high emotional quotient (EQ) to foster an empathetic approach to sales.

This role requires a specialist who not only grasps these concepts but can also demonstrate and teach them effectively, including a train-the-trainer model, to ensure scalability and long-term growth within our organization.

Essential Duties and Responsibilities :

• Develop and execute sales training programs focused on conversion improvement, closing techniques, and overcoming objections with an empathetic approach.
• Conduct needs assessments to identify training requirements that align with company goals and sales objectives.
• Implement a train-the-trainer model to expand training capacity and support ongoing learning and development across the call center.
• Collaborate with call center management to integrate sales training strategies with existing processes and structures.
• Monitor and evaluate the effectiveness of training programs, adjusting as necessary to ensure maximum impact and efficiency.
• Provide one-on-one coaching and support to sales staff, focusing on skill enhancement and performance improvement.
• Stay abreast of the latest sales training techniques, technologies, and best practices to continually improve training effectiveness and outcomes.
• Function as partner to outside sales team members to understand external view of contact center staff and if any changes are needed in our internal sales approach.

Qualifications and Requirements :

• Bachelor’s Degree in relevant field of study preferred.
• A minimum of 7-10 years of professional sales training, particularly in a call / contact center environment.
• Experience in sales within the healthcare services industry is highly advantageous.
• Ability to show measurable results of growth of call center team training using key metrics.
• Proven experience as a Sales Trainer, Sales Coach, or similar role within call center environments.
• Strong background in sales strategy, conversion optimization, and closing techniques.
• High emotional intelligence (EQ), with the ability to teach and apply empathetic sales approaches.
• Experience working with large and growing call centers, particularly in organizations experiencing scaling growth.
• Demonstrated ability to design, implement, and improve effective sales training programs.
• Excellent communication, presentation, and interpersonal skills.
• Ability to lead and motivate in a dynamic, fast-paced environment.
• Familiarity with train-the-trainer models and the ability to disseminate knowledge across teams.
• Bilingual Spanish preferred.
• Must have a valid driver’s license and reliable transportation.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sitting for extended periods of time
• Frequent typing and viewing of computer screen.
• Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner, and telephone
• Frequent hearing, listening, and speaking by telephone and in person.
• Occasionally required to stand, walk, reach with hands and arms, stoop, or bend

Work Environment :

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• indoors in a temperature-controlled environment.
• noise level is usually moderate.
30+ days ago