Assistant Store Manager

Solutions Manager

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own. We're the future of the pet industry. We're here to improve lives. We drive outstanding results together. We're welcome as we are.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Position Overview

The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
• Accountable for driving the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
• Leads with an Omni Channel sales mindset to solve for the guest needs. (Examples include, but are not limited to : Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, and Repeat Delivery).
• Accountable as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions.
• Process register transactions in a way that creates a great experience for each guest. Be a role model within our selling model and support guest interactions as needed.
• Accountable for recruiting, hiring, training, coaching, validation, recognition, performance management and development of all directly reporting partners required to run the Pet Care Center efficiently and to Petco standards, including the effective execution of selling and service behaviors.
• Ensure the weekly schedule is written effectively to maximize sales floor coverage and guest engagement utilizing Petco selling behaviors.
• Promote a positive leadership culture of teamwork, inclusion and collaboration by establishing priorities and providing clear direction aligned across all departments that demonstrates an extreme passion for people and pets.
• Responsible for the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
• Solution Managers are expected to display and champion the Petco Leadership Expectations.

Other Essential Duties

Education and Experience

A high school diploma or its equivalent required; some college level business / management courses preferred. 2 or more years of management experience or the equivalent is required, with 3 or more years preferred. Must be licensed to operate a motor vehicle. Proficiency in communication skills, organizational skills, and computer skills required to include : Outlook, Word, Excel, PowerPoint, and other applications as needed. Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.

Supervisory Responsibility

The Solutions Manager directly supervises the Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers. The Solutions Manager will work in close partnership and be responsible for influencing the Vetco and Vet Hospital guest strategies. Attract, hire, and retain top selling focused talent; participate in new partner and leader interviews and selection.

Work Environment

This role is expected to provide support during key sales hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

Contacts

This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to