Regional Hospitality Training Manager

Regional Hospitality Training Manager

Industrious partners with major commercial landlords to deliver best-in-class tenant experience programs, from hospitality operations and amenity management to community activations.

As a Regional Hospitality Training Manager, you'll be on the front lines bringing our hospitality standards to life across our managed buildings. This is a hands-on, in-person role focused on training, coaching, and developing our customer-facing field teams.

You'll deliver in-person training programs for on-site teams, ensuring that every person who greets a guest or operates an amenity space understands what "Industrious hospitality" looks like in action. You'll reinforce great service by providing real-time coaching, delivering feedback, conducting audits, and celebrating moments of excellence.

Your work will directly shape the customer experience across thousands of daily touchpoints helping every team member take pride in delivering warm, thoughtful, and consistent service.

This is an in-person position; candidates must commute to our NYC locations at least 4 days a week. Travel to other cities is required less than 20% of the time.

Key responsibilities include :

• Lead training : Facilitate dynamic, in-person hospitality training sessions that primarily consist of staged scenarios that give employees interactive opportunities to hone their customer service skills (i.e., role playing). Provide logistical support to ensure they are clearly communicated, well attended, and properly executed.
• Drive performance : Act as a player-coach, providing real-time, one-on-one feedback and mentoring to address skill and performance gaps. Conduct routine audits to ensure hospitality standards are implemented consistently, and take action to retrain and uplevel teams when reviews fall below established parameters.
• Refine programs : Collect and synthesize learner feedback, and use results to provide input into the design & iteration of additional training content.
• Build culture & engagement : Help design & execute in-person service campaigns that incentivize and reward building teams for delivering great hospitality. Act as a cultural ambassador for all of our managed buildings, ensuring that teams are inspired, cared for and motivated to create amazing experiences for our customers.

You'll love this role if :

This role isn't for you if :

What you bring to the table :

Compensation :

The annual base compensation for this role ranges from $85,000-$100,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for up to 10% of base salary in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, long-term incentive program, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.