Insurance Customer Service Representative

Job Description

Job Description

Salary : $45,000.00 - $60,000.00 per year

Benchmark Insurance Group of Texas is seeking an experienced Customer Service Manager Lead. The Insurance Customer Service Representative is the first line of defense on all service items. This position will serve the customer by using rapport building, excellent communication, and exceptional problem-solving skills. Retention is our primary goal and we strive to provide exceptional customer service to all our clients with courtesy and professionalism.

Duties and Responsibilities :

• Provide exceptional customer service by responding promptly to all inbound customer calls
• Build rapport with each customer
• Listens to customers' requests and inquiries
• Processing incoming mail as well as department e-mail inboxes
• Escalates accounts to the appropriate team if necessary
• Processes policyholder transactions accurately and in a timely manner
• Identifies and communicates transactions and impact to policy premium
• Manages and utilizes time effectively to ensure all departments meet required service levels for improved customer satisfaction results
• Develops and maintains production, procedural, and technical systems knowledge
• Utilizes technical systems effectively and efficiently including desktop, office-specific phone systems, and multiple carrier websites
• Performs additional duties as assigned

What you'll bring to the table :

Job Type : Full-time

Extra perks we offer :

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Work Location : In person