Investigator A (Claims)

• Interviewing and obtaining statements or affidavits from claimants, witnesses and other persons involved; re-interviewing witnesses prior to trial; taking photographs of accident scenes.
• Arranging property damage appraisals and medical exams as necessary.
• Obtaining information from police records, hospital records, motor vehicle bureaus and other public agencies.
• Carrying out negotiations in adjusting of claims and entering of settlements with attorneys.
• Obtaining information in collection cases and taking steps to collect damages.
• Obtaining and maintaining video of accident scenes and other electronic data.
• Checking court calendars; maintaining a calendar of upcoming events; maintaining a diary system.
• Maintaining both paper and electronic claim files.
• Attending trials as liaison between defense counsel and the claim department; possibly testifying in relation to prior statements of witnesses, photographs, and other claim investigation undertaken.
• Preparing cover letters, releases, and other documents.
• Other duties, as required, to successfully handle all assigned claims from first report to conclusion.

Education, Experience, and Qualifications:

• Must be a graduate of a four-year college/university and have a minimum of two years experience in general liability claim investigation, adjusting and negotiating.
• Must possess a valid driver’s license in good standing and be able to travel independently throughout the State of New Jersey.

Knowledge & Skills

• Must have demonstrated excellent oral and written communication skills.
• Must have demonstrated interpersonal skills.
• Must have demonstrated ability to plan and organize efficiently.
• Must demonstrate ability to negotiate settlement of claims in adversarial setting.
• Must be able to prepare accurate reports.
• Must demonstrate aptitude for evaluating liability and exposure.
• Must be able to work independently within the guidelines of Risk Management procedures and the Union contract.
• Must be willing and able to work in the field in all kinds of weather conditions and beyond normal work hours.
• Must have in his/her possession a cellphone, supplied by the company, 24 hours a day, seven days a week, except for vacation time.
• Ability to enter data and information into the claims database using a laptop computer.

At NJ Transit you will enjoy a competitive salary and excellent benefit package:

• Advancement Opportunities
• Wage Progression
• Full benefit package including medical, prescription, dental and vision
• 457 tax-deferred savings plan
• Life Insurance
• Paid Time Off

At NJ TRANSIT, diversity and inclusivity are vital to our success as we are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.

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