Inside Sales Manager (Cox Business)

Job Description

The Cox Business Inside Sales Manager leads assigned inside sales team to achieve Cox Business sales goals. Hires, trains, and coaches performance of inside sales and / or retention staff in assigned market to ensures that corporate sales and retention strategies are followed and goals are achieved.

The role is part of a budget-driven, sales organization; pressure to meet ambitious sales goals and will involves people management and complexity.

Primary Responsibilities and Essential Functions Essential functions of the role include leadership, planning, communication, administration, and self-development.

Primary responsibilities within these functions include :

• Develops a professional sales culture. Serves as a role model for the sales team in all aspects of the business. Balances the urgency of meeting budget goals with focus on team success.
• Hires and builds a sales team that has the ability and resources to achieve sales and retention goals.
• Coaches, develops and manages the performance of the inside sales and / or retention sales staff to ensure they have the capabilities required to meet targets for revenue growth, service, productivity, quality and optimization of customer satisfaction within assigned area.

Ensures that each sales representative is using the IMPACT Sales approach and uncovering the needs of each customer to ensure the Cox Vision and Trusted Provider focus.

• Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members.
• Collaborates with CB Marketing Manager to assure that effective planning and coordination between CB Sales and the overall marketing objectives of Cox is maintained.
• Sets sales goals (quotas plus key sales objectives for inbound and outbound sales) and other defined sales metrics for inside sales representatives, based on corporate / regional sales goals for assigned market.
• Develops account forecasts and manages Sales team to achieve maximum revenue while maintaining profitability.
• Communicates customer concerns, sales opportunities, implementations, and related issues within the sales team, across the local system, and across systems.

Recommends and coordinates implementation of solutions with various Cox organizations.

• Leads sales team meetings to coordinate sales efforts and communicate changes in direction, products, policies, expectations, processes, and standards.
• Works with the Manager of Outside Sales to ensure customer leads received from their direct reports are passed to Inside Sales Representatives as appropriate.
• Coordinates and maintains effective working relationships with other Cox Business and Cox Communications departments to ensure high quality customer service.
• Reviews and approves sales presentations, ROI assessments, commission reports, and other reports developed by Inside Sales Representatives within his / her approval authority.
• Prepares regular expense reports and controls expenses while meeting or exceeding corporate revenue goals and maximizing product margin.
• Ensures that direct deports update all required customer information in a timely fashion.
• Attends job-related training and informally remains current on technical information regarding Cox’s telephony, data, and video products and offerings, and sales through completion of required / recommended training program.

Qualifications Minimum

10 years experience in a related field; OR The right candidate could also have a different combination, such as a Bachelor’s degree in a related discipline and 6 years’ experience in a related field;

Or a master's degree and 4 years’ experience.1+ year of experience in management or lead role

• Previous experience with business-to-business sales
• Requires 6 months work experience using Windows-based PCs, Microsoft Office
• Valid driver’s license, good driving record, reliable transportation
• Excellent skills in building relationships, building the sales team, business sales skills, champions adaptability, coaches and develops, oral communication, demonstrates business acumen, continuous learning, making sales operations decisions, PC skills, and promotes accountability in order to work effectively with teams throughout organization

Preferred

• 2 or more years of experience in a management role
• 3 years experience in communications sales
• 1 year call center sales supervisory or management experience
• Knowledge of the local market

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers.

From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.