Technical Account Manager
VirtualVocationsJamaica, New York, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Technical Account Manager - East Coast.
Key Responsibilities
Manage a book of 4-5 Premium Support accounts as the primary technical advisor
Conduct regular health check audits and technical reviews to ensure optimal platform usage
Lead and resolve technical escalations for high-touch customers to ensure satisfaction and retention
Required Qualifications
3-6 years of experience in technical account management, consulting, or solution architecture at a SaaS company
Experience working with enterprise customers on configurable, data-driven platforms
Hands-on experience with Airtable, including Interface Designer and advanced automations
Familiarity with APIs, webhooks, automations, and basic scripting
Experience guiding and implementing AI workflows within customer solutions
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Technical Account Manager • Jamaica, New York, United States
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