Technical Account Director

Technical Account Director

Changing the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What You Will Do :

• Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
• Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
• Assess and mitigate strategic customer technical risks and opportunities.
• Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
• Drive alignment and reporting on engagement status and outcomes.
• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
• Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
• Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
• Collaborate with Adobe's internal teams and third-party partners to support customer success.
• Lead a matrixed services team involving multiple project teams.
• Develop effective relationships with customer partners and recommend how features fit within customers' environments.
• Lead architectural and design discussions to ensure optimized solutions.

What You Need To Succeed :

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $134,600 $243,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.