Customer Service Representative

ATI is seeking Customer Service Specialists to join their partner in Overland Park, KS

Compensation Details : $23 / hr

Office Location : Overland Park, KS

Onsite / Hybrid / Remote : Hybrid, Monday and Friday WFH & Tues / Wed / Thurs in Office

Responsibilities :

• Make outbound calls daily to assigned accounts with a customer service mindset
• Monitor all assigned accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging
• Research accounts in Microsoft Dynamics GP to verify credits and debits make are accurately post against supporting documents showing timely reflect within company guidelines
• Conduct research in Microsoft Dynamics GP to satisfy customer inquiries
• Provide invoices and other necessary documentation to customers
• Escalate disputes timely to our Dispute Resolutions team and then follow-up with the customer once resolution is determined
• Process phone payments for customer accounts
• Prepare and send aging reports on-time to assigned accounts
• Maintain financial security by adhering to internal accounting controls
• Work across multiple internal teams including Collections and Dispute Resolutions and Accounts Receivable to resolve issues and drive customer satisfactio
• Other duties as assigned

Required Skills and Competencies :

• Ability to communicate effectively with customers, including C-Level executives both on the phone and in writing
• Strong communication skills, including active listening and clear articulation
• Customer service mindset with the ability to solve problems, alleviate conflicts, and escalate tactfully
• Strong attention to detail with a focus on accuracy
• Self- motivated with excellent time management and organizational skills
• Ability to work in a metrics driven environment
• Ability to work cooperatively with others within a team environment
• Computer skills, including strong working knowledge of Microsoft Excel
22 days ago