Information Service Technical Analyst

Overview

GovCIO is currently hiring an Information Service Technical Analyst to support our newly awarded customer contract. This position will be fully remote within the United States. This position will be part time with 20 hours a week.

Responsibilities

• Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs attendant software and connects personal computers and terminals to existing data networks. Maintains network diagrams, circuit records, trouble logs, and assists users in the use of PCs and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone, or remotely.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and / or trains users in the proper use of hardware and software.

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Location

US-Remote

Position Type

Part-Time

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