Senior Principal Inbound Product Manager, CRM and Telecom industry workflows

Senior Principal Inbound Product Manager, CRM and Telecom Industry Workflows

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Join the Telecom Industry vertical product team responsible for creating world class AI-enabled industry products that leverage ServiceNow differentiators to solve key operational challenges for the Telecom industry. We are a lean and fast-paced team, driven by innovation and committed to delivering exceptional new product offerings.

ServiceNow is looking for an outstanding product management leader to drive product roadmap, requirements, and design for AI powered CRM capabilities for the Telecom industry. This leader will collaborate closely with outbound PMs, engineering, platform teams, horizontal product teams, and GTM teams to develop a compelling vertical product offering and ensure flawless roadmap execution. The ideal candidate should have substantial experience in the Telecom domain and thrive in a fast-paced, dynamic environment with minimal guidance.

What you get to do in this role :

• Partnering with cross-functional teams to formulate product strategy and execute on product roadmap.
• Promote ServiceNow's AI First Industry vision to customers, partners, internal stakeholders, cross-BU leaders, and PM teams.
• Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that's delivered across the entire ServiceNow product portfolio.
• Understand the competitive landscape and shape the future of how ServiceNow leverages AI to transform customer experience.
• Collaborate closely with engineering teams to define requirements, stories, and epics for backlog and build within the product.
• Be instrumental in driving user experiences that delight end users while delivering value to customers.
• Work with strategic customers for prototyping and early ideation of new product features, capabilities and drive product adoption

To be successful in this role you have :

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.