Solutions Engineer

Join to apply for the Solutions Engineer role at Infisical

Join to apply for the Solutions Engineer role at Infisical

This range is provided by Infisical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00 / yr - $180,000.00 / yr

About Infisical

Infisical is the #1 open source secret management platform for developers. In other words, we help organizations manage API-keys, DB access tokens, certificates, and other credentials across all parts of their infra! In fact, we process over 100M of such secrets per day.

Our customers range from some of the largest public enterprises to fastest-growing startups (e.g., companies like Hugging Face, Delivery Hero). Developers love us and our community is growing every day! Join us on a mission to make security easier for all developers – starting from secret management.

About This Role

Infisical is looking for a customer success engineer to help grow Infisical’s customer base and ensure great product / onboarding experience. You will be working closely with our CEO and the rest of the engineering team on :

• ensuring new customers are activated, happy, and have all of their questions answered;
• expanding Infisical to new use cases within accounts (e.g., more integrations, feature announcements, cross-sell);
• running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases;
• becoming a trusted technical advisor to customer and business leaders;
• talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap;
• improving documentation and public facing materials based on customer feedback;
• managing / facilitating case studies and customer quotes / references;
• hosting webinars and knowledge sharing sessions for customer's stakeholders;
• understanding user journey and being able to guide UX / DX roadmap;

Overall, you’re going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.

About You

This job will require you to have the following pivotal skills :

How you will grow?

With This Role, You Play The Defining Role In

Team, Values & Benefits

Our team has worked across transformative tech companies, from Figma to AWS to Red Hat.

We have an office in San Francisco, but we are mostly a remote team. We try to get together as often as possible – whether it's for an off-site, conferences, or just get-togethers. This is a full-time role open to anyone in North American time zones.

At Infisical, we will treat you well with a competitive salary and equity offer. Depending on your risk tolerance, we would love to talk more with you about the range of options available between the two. For some other benefits (including lunch stipend, work setup budget, etc), please check out our careers page : https : / / infisical.com / careers.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Software Development

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