Customer Advocate - Dealership Operations

Job Description

Job Description

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?

Shift Requirement : This role requires an 8-hour shift between 9 : 00am and 7 : 00pm, Monday through Saturday, with rotating days off per week.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $18 / hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe :

• Pay Range : $18-$20 hourly
• Starting Pay : $18 / hr
• At 3 Months : $18.50 / hr
• At 6 Months : $19 / hr

In your first year, you can progress from $18 / hr to $20 / hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks :

We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you :

About the Role :

As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Casa Grande showroom. You'll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different.

Customer Advocates embody Carvana's values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle.

Who You Are :

Knowledgeable or eager to become an expert in CDJR products and automotive trends.

Key Responsibilities :

In-Showroom Customer Experience

Customer nurture and sales support

Post-Sale Relationship Management

Inventory & Lot Management

Regularly review and scan inventory to ensure high quality and accurate location tracking.

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."