Solutions Engineer (Product Expert) | Housing

About EliseAI

At EliseAI, we're improving the industries that matter most : housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property teambringing everything they need for their home into one place.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services.

We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support.

Key Responsibilities

Program manage new product launches; hosting internal product knowledge sessions and implementation training, own the creation of enablement materials and more.

Utilize SQL and BI tools to monitor the health of products post-implementation partnering with Support and AI Operations to correct any misconfigurations to ensure the client gets the most value out of our products

Own feedback loop conversations synthesizing data across multiple channels such as Gong snippets, Support Tickets, Surveys and more, acting as Voice of the Customer helping us find solutions to achieve short and long term goals

Work closely with Product and Engineering to enhance product offerings, ensuring they deliver maximum value to clients and address market needs effectively. Experience in product management is a plus.

Conduct thorough discovery sessions with new clients to understand their product area and requirements

Requirements

5+ years of experience working at an early-stage startup in an operational / generalist role

A proven track record of delivering software products that achieve significant business impact

Willingness to take on a variety of roles

Ability to prioritize effectively and get things done in an unstructured and ambiguous environment

Ability to take ownership and accountability

Willingness to work in person at our NYC headquarters 5 days a week

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling. That means that instead of following a playbook, youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI, we offer competitive salaries along with the following benefits :

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $150,000 - $200,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and / or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@

#J-18808-Ljbffr