Solutions Engineer (Product Expert) | Housing

Who is Recruiting from Scratch :

Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire.

About the client :

Title of Role : Solutions Engineer (Product Expert) - Housing

Location : New York, NY

Company Stage of Funding : Series B

Office Type : Onsite (4-5 days / week)

Salary : $120,000 - $150,000 + equity

Company Description

Our client is a fast-growing AI technology company focused on transforming industries that impact everyday life-beginning with housing and healthcare. With over $140M in funding and a team of 275+, they are building powerful conversational AI platforms that deliver operational efficiency and human-like service at scale. Their innovative solutions are already deployed across high-impact sectors, and they continue to invest deeply in engineering, product excellence, and customer experience.

Based in New York City, this team offers a collaborative and mission-driven environment with opportunities for rapid career progression and meaningful product ownership.

What You Will Do

As a Solutions Engineer (Product Expert) - Housing, you will play a key post-sales role across the company's four primary product lines : Automated Onboarding, Leasing, Resident, and Platform. This role bridges technical implementation with client experience, ensuring customers get maximum value from the platform.

You will :

• Act as the product expert across one or more post-sales product lines
• Work cross-functionally with Engineering, Product, and Operations on implementations, launches, and customer success initiatives
• Manage multiple client engagements, including requirement-gathering sessions and stakeholder communication
• Use SQL and BI tools to support data analysis, implementation health, and reporting
• Respond to customer queries using tools like Postman and DataDog (no day-to-day coding required)
• Take ownership of solving client issues with high autonomy and urgency
• Contribute to internal tooling improvements and scalable onboarding playbooks
• Help shape the future of the Solutions Engineering team as the company grows

Ideal Candidate Background

Preferred

Compensation and Benefits

Excited to solve real-world problems with cutting-edge AI? This role is your opportunity to make an impact while working with one of the most forward-thinking product teams in the industry.