Talent.com
Front Desk Agent

Front Desk Agent

The Hotel at Auburn UniversityAuburn, AL, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Summary :

The Front Desk Agent is responsible for the accurate, courteous, and efficient check-in / check-out of hotel guests.

Duties & Responsibilities :

  • Maintain complete knowledge of :

All hotel features / services and hours of operation.

  • All hotel restaurant food concepts, menu price range, dress code, and ambiance.
  • All hotel room types, numbers / names, layout appointments, amenities, and locations.
  • All hotel room rates, special packages and promotions, and room availability status for any given day.
  • Daily house count and expected arrivals / departures.
  • Scheduled daily group activities, names, and locations of meeting rooms.
  • Maintain complete knowledge and comply with all hotel policies and procedures.
  • Meet with departing Overnight Agents to review business status and follow-up items.
  • Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
  • Promote positive guest relations to all individuals approaching the Guest Services Areas
  • Handle guest complaints by following the procedures and ensuring guest satisfaction.
  • Collect guest preferences for all guests.
  • Access all functions of computer systems according to established procedures and standards.
  • Answer the department telephone using proper telephone etiquette.
  • Provide callers with accurate information on hotel facilities and services.
  • Document all guest requests, complaints, or problems immediately and notify the designated department / personnel for resolving the situation.
  • Accept and record wake-up call requests.
  • Assist in emergency situations as a central communication center for the hotel.
  • Book reservations accurately and in a professional manner.
  • Hard-block any special room request, such as handicap-accessible rooms and suites.
  • Document and confirm reservations and cancellations.
  • Promote packages, promotions, and upsell whenever possible.
  • Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room / tax / incidentals, comp).
  • Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
  • Communicate pertinent guest information to designated departments / personnel (i.e., special requests).
  • Generate, print, and distribute daily and weekly reports.
  • Pre-register designated guests and prepare key packets.
  • Process all guest check-in according to established hotel requirements.
  • Register guests in the computer and generate a registration card.
  • Verify registration card information with guests.
  • Obtain backup information for guests; credit / payment method and input into the system; collect cash when
  • Obtain proper identification for tax-exempt guests and retain a copy.
  • Introduce Bell Person to escort guests and transport their luggage to the room.
  • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
  • Request guest comments on their stay.
  • Handle requests for late checkouts according to established hotel procedures.
  • Conduct group check-ins / outs according to established hotel procedures.
  • Assist all departments in obtaining appropriate information regarding groups' inventory and guest
  • Adhere to proper accounting procedures :

    • Process adjustment vouchers, paid-outs, and miscellaneous charges.

  • Make change for guests and cash guests' personal checks / travelers checks.
  • Post charges and settle room accounts.
  • Process all checkouts according to established hotel requirements.
  • Resolve any late charges.
  • Present folio to guests and resolve and dispute charges.
  • Run closing reports count bank at the end of the shift.
  • Complete designated cashier reports
  • Balance and drop receipts.
  • Secure bank.
  • Assist PBX, Concierge, Bell Staff, and Reservations as assigned.
  • Legibly document maintenance needs on work orders and submit them to Engineering - KYC system.
  • Performs other related duties as assigned.

    • Required Skills & Abilities :

  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Excellent written and verbal communication skills.
  • Ability to think clearly, and quickly, maintains concentration, and make concise decisions.
  • Ability to ensure the security of guestroom access.
  • Excellent organizational skills and attention to detail.
  • Proficient in Microsoft Office Suite or similar software.

    • Education & Experience :

  • High school diploma or equivalent is required.
  • A college education or training in the hospitality industry is preferred.
  • Previous experience as a Front Office Receptionist in a luxury market is preferred.

    • Physical Requirements :

  • Prolonged periods of walking, standing, and sitting.
  • Must be able to lift up to 15 pounds at times.

    • An Equal Opportunity Employer

    We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

    Create a job alert for this search

    Front Desk Agent • Auburn, AL, USA

    Related jobs
    • Promoted
    Front Desk Associate

    Front Desk Associate

    Planet FitnessOpelika, AL, US
    Full-time
    Planet Fitness Front Desk Associate.At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environmen...Show moreLast updated: 30+ days ago
    • Promoted
    Marine Interdiction Agent

    Marine Interdiction Agent

    U.S. Customs and Border ProtectionNotasulga, AL, United States
    Full-time
    Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Show moreLast updated: 2 days ago
    • Promoted
    Border Patrol Agent - Experienced (GL9 / GS11)

    Border Patrol Agent - Experienced (GL9 / GS11)

    U.S. Customs and Border ProtectionHurtsboro, AL, United States
    Full-time
    Check out these higher-salaried federal law enforcement opportunities with the U.Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premi...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance BuzzSeale, Alabama, US
    Part-time +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...Show moreLast updated: 15 hours ago
    • Promoted
    Front Desk Agent & Night Audit (Part Time)- Weekends Required

    Front Desk Agent & Night Audit (Part Time)- Weekends Required

    PCH Hotels and ResortsAuburn, AL, US
    Part-time
    Front Desk Agent & Night Audit (Part Time)- Weekends Required.As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure ...Show moreLast updated: 30+ days ago
    • Promoted
    Asst Front Office Manager

    Asst Front Office Manager

    PCH Hotels and ResortsAuburn, AL, US
    Full-time
    Assistant Front Office Manager.Position focuses on supporting the day to day activities of Front Desk operations and supervision of related Front Office areas including Bell Staff, Switchboard and ...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Clerk- Full Time- Flexible (Weekends Required)

    Front Desk Clerk- Full Time- Flexible (Weekends Required)

    PCH Hotels and ResortsAuburn, AL, US
    Full-time
    Front Desk Clerk- Full Time- Flexible (Weekends Required).As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure proc...Show moreLast updated: 30+ days ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionPine Mountain, GA, United States
    Full-time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 2 days ago
    • Promoted
    Work from Home

    Work from Home

    HomeJobFinderGoldville, AL
    Remote
    Full-time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance BuzzWest Point, Georgia, US
    Remote
    Full-time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...Show moreLast updated: 15 hours ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionWadley, AL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Associate - #916 - New Site, AL

    Sales Associate - #916 - New Site, AL

    Majors ManagementDaviston, AL, US
    Full-time
    Meet company customer service standards.Follow company cash control policies and procedures.Adhere to all laws and regulations regarding the sale of any government regulated products and services.D...Show moreLast updated: 30+ days ago
    • Promoted
    Overnight Front Desk Agent / Night Auditor

    Overnight Front Desk Agent / Night Auditor

    The Hotel at Auburn UniversityAuburn, AL, US
    Full-time
    The Overnight Agent is responsible for completing the night audit, reconciling all accounts, and posting all charges for that day. Duties & Responsibilities : .Responsible for the accurate, courte...Show moreLast updated: 30+ days ago
    • Promoted
    FRONT DESK

    FRONT DESK

    Guardian Dentistry PartnersOpelika, AL, US
    Full-time
    Opelika Dental Associates is looking for a dynamic, experienced Front Desk to join our fast-growing team.Job Summary : We are looking for an office professional with a friendly attitude and strong o...Show moreLast updated: 28 days ago
    • Promoted
    • New!
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance BuzzTuskegee, Alabama, US
    Full-time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show moreLast updated: 15 hours ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausTuskegee, AL, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzSmiths Station, Alabama, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Flexible Work From Home - Supplement Your Income

    Flexible Work From Home - Supplement Your Income

    Finance BuzzSeale, Alabama, US
    Remote
    Temporary
    We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Find out m...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Part-Time Side Work - Earn on Top of Your Day Job

    Part-Time Side Work - Earn on Top of Your Day Job

    Finance BuzzSeale, Alabama, US
    Part-time +1
    We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance BuzzDadeville, Alabama, US
    Remote
    Full-time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...Show moreLast updated: 15 hours ago