VP, Member Recovery

VP, Member Recovery (Collections Operations)

We are looking for a results-driven and strategic VP, Member Recovery (Collections Operations) to lead our collections and post charge-off recovery efforts within the personal loans business unit. In this leadership role, you will focus on optimizing recovery strategies, managing collections processes, and driving performance improvements in the later stages of debt recovery, including the implementation of debit sales strategies. You will have extensive experience in collections management, a strong understanding of regulatory compliance, and a proven track record in achieving recovery targets.

What You'll Do

• Develop and execute comprehensive pre and post charge-off recovery strategies to maximize collections on charged-off personal loans
• Oversee the implementation of debt sale programs, including the evaluation of third-party buyers and negotiation of terms to optimize recovery outcomes
• Lead and mentor a high-performing collections team, fostering a culture of accountability and continuous improvement
• Develop talent through regular assessments, coaching, and training to enhance effectiveness in debt recovery while ensuring exceptional customer service and adherence to KPIs and SLAs
• Lead a function of ~150 FTE in-house hourly associates with multiple direct reports, along with an off-shore partner site of ~50 hourly associates
• Establish and track key performance indicators (KPIs) to measure the effectiveness of recovery efforts and proactively adjust strategies as needed
• Prepare and present regular reports to senior management on recovery performance, challenges, and opportunities
• Collaborate with cross-functional teams, including legal, compliance, people success, and finance, to enhance recovery processes and minimize losses
• Maintain open lines of communication with external partners and vendors involved in debt recovery and sales
• Stay informed about industry trends, competitor practices, and market conditions to effectively position the organization's recovery strategies. Continuously refine strategies based on new data and evolving conditions
• Leverage data analytics and changing technology (i.e. AI) to identify opportunities for improvement and innovation in recovery methods
• Ensure all collections activities comply with applicable federal, state, and local regulations, including Fair Debt Collection Practices Act (FDCPA) and other relevant guidelines
• Identify risks within the recovery process and implement measures to mitigate them
• Ensure that all collection practices adhere to the TCPA regulations, which govern how and when consumers can be contacted by phone. This includes understanding the rules around auto-dialers, text, chat and pre-recorded messages, and obtaining prior consent
• Oversee interactions with consumers, ensuring that the communication is respectful and compliant with legal standards. Address any consumer complaints related to collection practices

About You

Work Location : Lehi

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.

Time Zone Requirements : Primarily MT

While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements : As needed travel to LendingClub offices and / or other locations, as needed.

Compensation : The target base salary range for this position is 240,000-270,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.