Product Operations Manager

Product Operations Manager Opportunity

We are looking for a driven and tech-savvy Product Operations Manager to join our Product team's effort to deliver best-in-class user experiences to our customers and partners in the air cargo industry.

This is a unique, entrepreneurial opportunity to be driving the digital transformation of air freight and logistics in a fast-growing Series B company backed by leading venture capital firms including Index and Bessemer.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

You can work from (almost) anywhere in Europe. Please check if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

A snapshot of what you will be doing here :

As part of the product organization, the product offering team is responsible for integrating with airline partners and developing airline products that drive value for the platform and our airline and enterprise partners.

In your role as Product Operations Manager, you will work to ensure that the offering on cargo.one is always competitive, relevant and bookable. That means that our partner airline integrations are running smoothly and get the operational support and data insight they require. You will work closely with our partners to get them onboarded and optimize performance, always striving for operational excellence and generating value for our airline partners and freight forwarder users. To accomplish this, you are part of a cross-functional effort and work hand-in-hand with our Engineering, Partnerships, BI and Support teams.

Your responsibilities :

• Simplify and automate key monitoring and firefighting processes to enable our internal teams and Airline partners to monitor performance efficiently.
• Run integration projects for new partner airlines and make their global air freight offering accessible to our cargo.one freight forwarder network.
• Investigate operational issues and drive maintenance projects in order to keep the integrations running smoothly.
• Enable the cargo.one expansion strategy by supporting market launches and making our supply globally accessible to freight forwarders.
• Implement, execute and automate enterprise forwarder onboarding processes.
• Highlight feature gaps with our airline partners and enterprise customers and drive adoption projects in order to maximize the offering potential on cargo.one.
• Specify and implement tooling to improve our internal operations and performance monitoring.
• Actively communicate within the organization making sure that our technical and business stakeholders are aligned on our ongoing projects.

We are looking for individuals who :

Nice to have :

We think you will love working here if :

We are currently offering the following benefits globally :

What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!