Systems Analyst

Position Summary :

Elevate and grow your career in IT services at Meriplex! We are looking for a Systems Analyst to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service, you will provide businesses with the everyday IT services they need to run their operations efficiently. The Systems Analyst is a key player in maintaining Meriplex's success and can be the start of a rewarding career. This role will be responsible for providing support to a Meriplex client located in Newtown Square, PA.

The Systems Analyst acts as the foundation for Meriplex's Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC's ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support.

Key Responsibilities :

• Deliver general workstation support.
• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices / user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP / IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.
• Basic end-user email support.

Knowledge, Skills, and Abilities :

Preferred Education, Experience, and Certifications :

Work Schedule / Travel :

Physical Demands :

Sedentary Work - Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and / or constantly having to lift, carry, push, pull or otherwise move objects, involving the human body. Sedentary work involves sitting most of the time.

Disclaimer :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.