Transportation Specialist

Must Have : Call Center Experience (Collections, dispatching, customer service,

Training : Mon-Fri 9-6pm MST

Hours : Friday-Tuesday 9 : 30 6 : 00 (FRI, SAT, SUN, MON*, TUE*)

Hybrid Schedule : 2 days in office, 3 days at home (*likely in office days)

Overtime : Mandatory Overtime during Peak seasons. (2 hours pre-shift or post and an additional day) No more than 60 hours of OT.

Schedule : After training, regular schedule is Friday Tuesday; 9 : 30am 6 : 00pm (Wednesday / Thursday off)

Contract :

4 Months Contract (potential to go direct)

DESCRIPTION

Our Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network.

This is an exciting opportunity to join our team, and to have a positive impact on the company, our transportation partners and ultimately our customers.

When network disruptions happen, you’ll be at the forefront of helping the network / transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service / call center, transportation, and / or supply chain environments.

Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must.

Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers / drivers and work schedules!

Key job Responsibilities

• Deliver outstanding carrier and driver experience / solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the the companies Transportation network
• Work in fast-paced environment, and adhere to schedules : start / stop, and breaks / lunches
• Responsibility of detecting potential failures in the system regarding the pickup, transport or deliver of customer loads.
• Will be making outbound calls seeking to understand the potential or current failure discovered in the compaies systems.
• Support workload surges and / or weather-related operationsas needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver / equipment availability

BASIC QUALIFICATIONS

• Call Center Background (Inbound or outbound)
• Call control is main skill, focus on details / facts to get to resolution
• Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem
• Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience)
• Work 40 hours / week, and overtime as required.
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays.

PREFERRED QUALIFICATIONS

• 1+ year of call center experience
• Collections, insurance, claims, investigations
• Ability to problem solve in the moment.
• Agile- Open to change and enjoys a fast-paced work environment.

Training :

• Training will be 3 weeks (2 weeks of training and 1 week nesting)
• Mon-Wed-Onsite, then virtual for the remained of the training.

Performance Metrics :

• There will be weekly performance progress reports that will monitor certain performance goals for the department.
• Utilization and Productivity are key metrics
• Call volume 50-60 outbound calls a day 5-7 min long

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.