Remote PBX Operator

A company is looking for a PBX Operator to join their team remotely.

Key Responsibilities

Address minor issues and complaints while ensuring customer communication is documented

Answer inbound customer service calls and redirect them as necessary

Accurately and quickly route calls to the appropriate area

Required Qualifications

High School Diploma or equivalent

1 year of customer service telephone experience required

Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

Experience in Member Benefits Administration (MBA) is highly preferred

Commercial Operations experience is a plus