Associate Customer Service Representative

Customer Service Representative

Water quality is something we take very seriously at Hach. We know that water analysis must be right, which is why we're dedicated to providing our customers with the complete solutions they need to feel confident. Delivering high-quality service is critical to ensure that the customer's journey during the sale process is exceptional, as well as the customer's experience after the sale is complete.

As a key member of our Customer Service Team you will be handling customer phone calls and emails. It is our mission to delight customers with every interaction. Every contact must make the customer feel special and taken care of. The essential job functions are :

• Provides prompt, accurate answers to internal and external customers through telephone, email, and chat.
• Sets up new customer accounts and enters customer transactions.
• Assists with requests on pricing, shipping, product availability, terms and conditions, and item information.
• Assists customers in determining product needs and provides basic assistance on products.
• Acts as liaison and customer advocate interfacing with other Hach departments.
• Ensures long term customer relationships by utilizing professional customer service skills.
• Identify sales opportunities and offer suggestions for complementary items to the customer.
• Identifies and submits sales leads.
• Completes training modules.
• Additional tasks and projects as assigned.

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $22.00 - $23.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

To request accommodation, please contact us at applyassistance@veralto.com.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.