Director of Franchise Operations, Americas

Director of Franchise Operations, Americas

The Coffee Bean & Tea Leaf is one of the world's largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries, as well as our new Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world's coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and teaviewing every cup as an opportunity to impact someone's day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we've got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

The Coffee Bean & Tea Leaf is seeking a Director of Franchise Operations. The Director of Franchise Operations will provide leadership and direction to the Franchise Business Consultants (FBCs) and set a strategy for the Franchise Business. This position will conduct regular visits and use that information to guide and set objectives for the Franchise Business Consultants and Franchisees. The Director of Franchise Operations will lead and partner with The Operations Leadership Team and market leadership on new ideas designed to increase comparative sales and improve the overall productivity of the Franchise Cafes. This position will regularly meet with the FBCs and franchise market leadership to review operations, TQE performance, market KPIs, product and sales forecasts, sales performance, and marketing efforts. This position will be responsible for new market strategic development and start up, supporting the business plans, franchisee objectives, sales projections, community involvement, infrastructure, and the development of the respective market leadership. Reporting to the Head of Operations & Technology, this position is responsible for Americas Franchise business. The Director of Franchise Operations is responsible for the market operations, Franchise adherence to brand standards, supporting market leadership, sales building efforts, franchise business reviews, and making sure that each market is operating within the direction and guidelines of The Coffee Bean & Tea Leaf.

Key Responsibilities

• Execute company long-term plan for Franchise growth and becoming franchisor of choice through highly effective Franchise performance which aligns with our core values of FROTH and brand pillars.
• Responsible for Franchise engagement and leadership of Franchise Owners Meetings, Franchise Engagement Meetings, Franchise Advisory Forum and all other areas of franchise engagement.
• Provide leadership and expertise to Franchise Operators on sales, profitability, operational issues, loss prevention, marketing, human resources, and fiscal results.
• Develop programs designed to support Market growth.
• Share best practices across the franchise network, fostering a culture of continuous improvement and innovation.
• Manage deployment of new products, technologies, and programs into the Franchise Business.
• Partner with Operations and Design Teams on test fits, Caf design, and operational workflows for all Franchise Cafes.
• Support new Cafe openings & transfers by coordinating pre- and post-launch activities with franchisees and corporate operations teams to ensure readiness and success.
• Develop strategic plan for the Franchise Cafes, outlining regular reports designed to monitor sales, compliance, TQE, operational performance, forecast analysis, and Guest satisfaction.
• Partner with market leadership on new ideas to generate new sales or ways in which operational costs can be reduced without compromising product quality or customer service.
• Responsible for delivering key performance indicators for the Americas Franchise business.
• Ensure that the Franchise markets maintain company TQE standards.
• Own the Quarterly Business Review process for key Franchise markets and channels.

Your Ingredients

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks

This is a hybrid position : This role will work from our support center in Downtown Los Angeles one to two days per week and is expected to travel as the business dictates.

'FROTH' VALUES

We believe in the fundamental truths that guide us through our daily lives :

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.