Collections Representative

Job Position At Snap-on

Overview : This position is onsite at the Corporate Headquarters located in Kenosha, WI. Snap-on is known for the quality of its products, but it is the passion and character of its people that make the company a global leader. With diverse talents and deep pride in the Snap-on family of brands, the company drives innovation and creates value. The team works hard together and grows together. They are one Snap-on team.

Responsibilities :

• Manage a portfolio of 900-6,000 past-due accounts at any given time, with past-due balances ranging up to $1 million.
• Perform account / payment reconciliation.
• Coordinate with internal and external parties to resolve disputes behind aging invoices.
• Analyze issues at the root cause for nonpayment, and work with appropriate parties to improve these processes moving forward.
• Communicate with customers by phone and email regarding amounts due or past due and establish strong business relationships.
• Diffuse and resolve challenging customer service situations.
• Document daily collection activities.
• Identify, document and recommend delinquent accounts requiring external collection efforts and which could create bad debt or financial exposure.
• Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports.
• Meet collection targets as defined by the finance department.
• Follow the procedures and protocol established by the company.
• All other duties as assigned.

Qualifications :