Guest Services Representative
Description
We are looking for people that have a passion to serve others! Your role is key to the overall experience the guest will have.
Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities :
- As a Guest Service Representative, you have the responsibility of giving our guests the best hospitality experience they can have by :
- Assisting guests efficiently, courteously and professionally always
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Benefits- Full-Time Associates
- Various levels of medical plans, prescription discounts, and dental / vision.
- Paid Time Off Accrual
- 401K Retirement with Company contribution
- Pet Insurance
- 7 paid Holidays
- Verizon Wireless Discount save up to 18% off your billing a month with our partnership with Verizon
- Paid Maternity Leave
- Paid Paternity Leave
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