Customer Service Representative I

Customer Service Representative I

The Customer Service Representative is responsible for addressing client and / or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position. Candidates must reside locally to Richmond, VA.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES :

Answer phone calls, return phone calls

Answer emails from clients, providers and internal referring offices

Review previous history of the provider in MedCheck, Scheck and SalesCloud

Consult with Supervisor or other departments to clarify answers to inquiries

Contact provider to discuss findings at the appropriate level

Maintain reports and spreadsheets as needed

Requires punctual and consistent attendance

Additional duties as assigned

KNOWLEDGE & SKILLS :

Knowledge of Workers Compensation fee schedules and regulations

Effective oral, and written and communication skills

Good organizational skills and ability to multitask

Detail Oriented

Proficiency with Microsoft applications

Medical terminology and coding knowledge

EDUCATION & EXPERIENCE :

High school diploma or equivalent

Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE :

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors : federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range : $13.63 - $21.00 per hour

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.