Front Desk Receptionist (Full Time, Part Time & Temp)

OUR STORY

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a communitybased organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low income older persons, many of whom live with mental illness and / or have experienced homelessness.

POSITION DESCRIPTION (PART-TIME)

Under the supervision of the Building Manager, the front desk staff is responsible for providing a range of services and supervision to residents with the goal of enabling residents to live as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of respect and compassion, which enhances the dignity of the residents, staff, and visitors. Specific duties include, but are not be limited to, the following :

RESIDENT SUPERVISION :

• Monitor the well-being of residents
• Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example : if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him / her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
• Respond to emergency calls from resident rooms, relay requests to appropriate staff and / or implement emergency procedures as needed.
• Monitor use of the recreation area.
• Assist residents in obtaining needed services, including requests for building management and / or social services.
• Record and refer all requests for building repairs or services to appropriate staff.
• Monitor all persons entering or leaving the building, including sign-in / out log for guests, vendors, and aides.
• Exercise authority to refuse entry to building based on building guidelines and / or instructions from tenants and / or management and / or social service staff.
• Monitor alarms and investigate disturbances.
• Notify super and / or manager of emergency situations according to building protocol.
• Communicate emergency information clearly to authorities, tenants, and other staff. Call 911 as needed.
• Perform building safety rounds as directed.

ADMINISTRATIVE

OTHER

QUALIFICATIONS EXPECTED

WSFSSH is an Equal Employment Opportunity Employer (EEO)

Employment is based upon employees qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Compensation details : 18-18 Hourly Wage

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