Customer Success Lead

Santa Barbara, CA (Hybrid – up to 3 days / week in-office)

Full-Time | Salary : $50,000 – $75,000 DOE

Help Us Redefine Wellness & Sleep Health

We're the parent company of two fast-growing health and wellness brands : MDBio Wellness and Sleep Corner. Our mission is to empower people to take control of their health—through science-backed nutraceuticals, innovative at-home sleep testing, and compassionate care.

We're looking for a Customer Service Representative / Trial Coordinator who's excited to join an early-stage team where your work actually matters . You'll be the heartbeat of our customer experience and a key player in supporting our observational trials.

• ?? What You'll Do :
• Handle inbound customer service inquiries across email, phone, and chat (B2C + B2B)
• Support participants in clinical observational trials—onboarding, scheduling, data coordination
• Manage backend operations including returns, order updates, and tracking (Shopify, HubSpot, etc.)
• Identify issues and implement proactive solutions to improve the customer journey
• Collaborate closely with operations, marketing, and product teams
• Manage customer journeys through our 30 day health improvement programs
• Assist customers through our integrative tele-health services
• ? You Bring :
• 3–5 years of customer service experience (DTC, wellness, or healthcare a big plus)
• Strong communication skills and emotional intelligence
• Comfort navigating complex systems and processes
• Experience with CRMs like HubSpot and ecommerce platforms (Shopify, Zendesk, etc.)
• A growth mindset and desire to be part of a mission-driven startup
• ? Perks & Culture :
• Work at the intersection of wellness, science, and innovation
• Flexible hybrid schedule (Santa Barbara HQ, up to 3 days / week in office with the executive team)
• Health benefits, PTO, and early-stage equity opportunities
• Fast-paced, supportive team culture with real career growth potential

Join us in building the future of health and sleep—one customer at a time.