Help Desk Analyst - HDA25-32679

Job Title : Help Desk Analyst

Location : Harrisburg, PA 17104 (Onsite)

Contract Duration : 7 Months

Job Summary

"Navitas Partners, LLC" is seeking a Help Desk Analyst (Tier 1) to provide frontline technical support and exceptional customer service to end users. This is an onsite, phone-based role focused on password resets, user account management, and basic application support. Reliability, professionalism, and clear communication are essential for success in this position.

Responsibilities

• Provide technical assistance and support for hardware, software, and systems via phone.
• Investigate and resolve basic computer software and hardware issues.
• Assist users by walking them through troubleshooting steps and diagnostic procedures.
• Create and escalate service tickets using Remedy or similar ticketing systems.
• Reset and restore mainframe, LAN, and user IDs / passwords using RACF or Active Directory .
• Coordinate and track service requests with Tier 2 support teams or external service providers.
• Maintain and update technical reference materials and knowledge base documentation.
• Deliver outstanding customer service in a fast-paced team environment.
• Ensure timely completion of assigned tasks while adhering to quality standards.

Required Skills & Qualifications

Additional Information

About Navitas Partners, LLC certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.