Case Manager - 4662

Job Description

Job Description

Bronxworks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a case load and monitor and document client progress toward service plan goals.
• Monitor risk and assess the status of current service plans as well as update / revise the service plans as the client's needs change
• Assess and refer clients to appropriate services which include, but limited to : Deep cleaning, home health services, legal services, mental / medical care
• Utilize motivational interviewing in order to complete assessments and service plans
• Ensure that services plans are completed within 30 days and service plans reviews are completed every 6 months
• Maintain familiarity with program resources available on- and off-site.
• Travel all 5 boroughs in NYC.
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.
• Conduct home visits as required by contract and weekly telephonic communication.
• Complete program reports on a monthly basis, or more frequently as required.
• Monitor risk and assess the status of current service plans as well as update / revise the service plans as the client's needs change.
• Seek appropriate guidance from the supervisor in situations requiring clarification and consultation.
• Review, and sign off on, service plans and psycho-social assessments as assigned.
• Report to, and meet with, supervisor on a monthly basis.
• Complete initial home visits within 24-48 hours of assignment
• Document all communication with clients within 24 hours in ETO database
• Become a BronxWorks Approved Driver in order to drive agency vehicle. Must be comfortable with operating agency vehicle
• Perform additional duties as assigned.

QUALIFICATIONS

SKILLS / ABILITIES

Advanced-level professional competency in written and spoken English language is required. Authorization to work in the United States for any employer is mandatory. BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination