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Service Intake Coordinator

Service Intake Coordinator

Seal SolarNorth Little Rock, AR, USA
14 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

NOW HIRING A SERVICE INTAKE COORDINATOR :

The Service Intake Coordinator is an expert in managing and resolving issues clients are facing through problem-solving, troubleshooting, and analysis. Service projects managed include both residential and commercial projects. The role strengthens Seal Solar's client service level through expertise in client management and problem-solving.

JOIN Seal Solar : We ensure 100% customer satisfaction and empower energy independence through solar and storage to homes, businesses, and organizations throughout the region. The Seal Solar team has over 200 years of combined construction experience.

Look at our testimonials and you'll see that we are consistently receiving high praise and, more importantly, trust from both our residential and commercial clients.

WHY JOIN OUR TEAM?

Seal Solar is a design and installation company that helps Arkansas become energy independent through solar and battery storage. We are constantly growing and looking for more solar nerds to join our team!

  • Competitive Pay
  • Rapidly Growing Company
  • HSA Plan
  • Company Discounts
  • Professional Development
  • Team-centric work environment
  • P aid time off
  • Paid Holidays
  • Advancement opportunities

What will I do?

  • Take phone calls, texts, and emails from clients and team members about issues clients are facing.
  • Monitor systems and identify issues.
  • Check new systems on the monitoring and make sure they are working properly.
  • Troubleshoot issues with the homeowner over the phone and / or with a Seal representative.
  • Troubleshoot issues with the manufacturer over the phone or via chat support.
  • Reach out to the manufacturer when there is a faulty part that is still under warranty.
  • Quote clients and service partners for service projects.
  • Collect key site details, system specs, error codes, inverter make / model, warranty status, and customer account info.
  • Enter all case details into the company's CMMS, CRM, or ticketing system.
  • Assist with initiating RMA requests, tracking replacement equipment, and coordinating shipments with vendors.
  • Work closely with project managers, engineers, and O&M supervisors to ensure smooth resolution of service cases.
  • Ensure the intake process reflects professionalism, reliability, and responsiveness, building long-term client trust.

    • Position requirements :

  • A high school diploma or GED equivalent is required.
  • One year experience in renewable energy and / or customer service is preferred.

    • Sound like the right place for you? Apply now to join our growing team!

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    Intake Coordinator • North Little Rock, AR, USA

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