PATIENT SERVICE REPRESENTATIVE: SOUTH PROVIDENCE URGENT CARE (PART-TIME)

Collaborate with patients, families and / or staff in handling and resolving problems that may occur during the course of visit.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and / or direct calls to appropriate area, and place calls as requested by supervisor.

Use excellent guest relations skills in all interactions with patients, visitors and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.

Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections;
• Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control;

conduct bedside patient interview; effectively utilize computer applications such as IDX / GE, PCS, Cerner, etc.

May complete unit / department specific duties and expectations as outlined in department documents

Qualifications

REQUIRED QUALIFICATIONS :

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills

and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills

PREFERRED QUALIFICATIONS :

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Additional license / certification requirements as determined by the hiring department.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met with or without reasonable

accommodation. The performance of these physical demands is an essential function of the job. This position is very active

and may require ambulating, remaining in a stationary position and positioning self to reach and / or move objects above the

shoulders and below the knees. The employee may frequently lift and / or move objects up to 10 lbs. and occasionally move

objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health

care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will

be required.

PERFORMANCE EXPECTATIONS :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job;

however, completion of these duties is a measure of successful performance.

Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics

duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS :

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the

associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.

This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.