Billing Coordinator

Our Company

Pharmacy Alternatives

Overview

Join our PharMerica team! Our organization is in high growth mode , which means advancement opportunities for individuals who are looking for career progression!

This is a hybrid opportunity. Applicants must reside in or a commutable distance to Louisville, KY

Hybrid Schedule M,Tu,Th, Fr (remote) W Onsite 8 : 30 am to 5 : 00 pm ET

The ideal candidatewill have e xperience in a healthcare billing environment (pharmacy preferred) and be familiar with online claims processing and Medicaid and Medicare billing practices.

We offer : DailyPay

Flexible schedules

Competitive pay

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid time off

Tuition reimbursement

Our pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities

Receives in-bound communications from customers, and / or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution. Associate will follow-up on all issues and serve as key point of contact to ensure customer satisfaction and positive customer outcome

Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken

Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director

Performs outbound courtesy calls as designated by the business guidelines

Achieves Call Center metrics

Maintains the confidentiality of employees and patients / resident’s demographic and medical information

Maintains work records and area per department requirements

Performs other tasks as assigned.

Qualifications

Education / Learning Experience :

Required : High School Diploma

Desired : Associates Degree

Work Experience :

Required : Four years of Call Center Inbound / Outbound Experience

Desired : Previous healthcare experience preferred; Inside / Outside sales experience

Skills / Knowledge :

• Required : Computer Literacy, data entry skills, project management skills

Behavior Competencies :

About our Line of Business

Pharmacy Alternatives®, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I / DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched company culture, employee development, and advancement opportunities. For more information, please visitwww.pharmacyalternatives.com. Follow us onFacebook () andLinkedIn () .

ALERT : We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .

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Job LocationsUS-KY-LOUISVILLE

ID 2025-175898

Line of Business Pharmacy Alternatives

Position Type Full-Time