Manager, Client Success

Manager, Client Success

We are looking for a strategic, client-focused Manager of Client Success to lead a team of high-performing Account Managers (CSMs) responsible for nurturing and growing Nexxen's managed service business. This player-coach will drive revenue growth, client retention, and operational excellence through data-driven strategy, thoughtful leadership, and strong client partnership.

You will oversee and empower a team in managing execution and performance across the campaign lifecycle, providing exceptional client service, and ensuring our clients realize the full value of Nexxen's full suite of solutions across CTV, OLV, Display, DOOH, Audio, and data. The ideal candidate combines deep programmatic expertise, exceptional communication skills, and a passion for coaching teams to excel.

This is a client-facing role that rolls up to the Sales organization, reporting to the Director of Client Success for the East Region.

What You Will Do :

• Lead & Grow the Business Manage, mentor, and develop a team of Account Managers through clear expectations, ongoing coaching, and performance management - establishing quarterly stretch goals and action plans Drive team KPIs including net revenue retention and growth, account renewals and expansion, upsell activity, campaign performance, and client engagement and satisfaction. Coach the team in consultative selling, data storytelling, objection handling, and strategic relationship-building to uncover and drive growth opportunities. Partner directly with senior-level clients to deepen relationships and reinforce Nexxen's value as a strategic, trusted partner. Develop and execute an upsell strategy to exceed revenue goals and grow share.
• Elevate Client Engagement & Data Storytelling Guide the team in transforming campaign performance data into clear, compelling, and actionable insights. Oversee and uplevel performance reporting, QBRs, and client meetings to ensure they are strategic and insight-led to show impact. Serve as a senior point of escalation for complex client or campaign challenges
• Operational & Team Excellence Build and refine processes that enhance efficiency, empower Account Managers to operate with autonomy, and ensure scalability across the function. Identify workflow or service gaps, collaborating cross-functionally to streamline operations and improve the client experience. Cultivate a culture of learning, feedback, and professional development fostering peer mentorship and best practice sharing across teams. Promote best practice sharing and collaboration across Sales, Product, Marketing, and Business Development.

What You Will Bring :

In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role is $100,000 - $130,000 at the time of posting. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.