Treasury Delivery Specialist I

Treasury Delivery Specialist I

This position can be located at Altoona, Ankeny and Clive, IA University Ave. branch.

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.

Child Care Assistance Program for eligible dependent(s).

Exercise reimbursement program for employees.

The health and happiness of the places we call home matter to us. Learn more about what we do for the communities we serve.

SUMMARY

The Treasury Delivery Specialist I will function in a dynamic capacity to support Treasury Solutions Officers in the onboarding, expansion, and retention of Treasury customer relationships, assessing new and existing customer needs. This position will recognize cross-selling opportunities and work with the appropriate Bank partner to ensure all the client's needs are being met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establishes and fosters a trusting relationship with Treasury Solutions Officers, Commercial Relationship Managers, Business Payments Consultants, and the Retail Network to work closely with them to support the needs of Treasury customers.
• Onboards and maintains all Treasury products such as Business Online Banking (I Corp), ACH, Online Wires, Positive Pay, Business Bill Pay (I Payables), Remote Deposit, Sweeps, and Electronic Bank Statements (I Statements).
• Works closely with the Treasury Operations Team to resolve operational issues related to Treasury products and services to the complete satisfaction of the customer and bank policies and procedures.
• Escalates systematic, operational, or customer service issues as encountered.
• Ensures accuracy, timeliness, and consistency in completing all documentation such as service agreements and client correspondence.
• Targets service and sales opportunities by using bank reports, and other means to establish proactive and responsive communication plans with bank partners and customers.
• Strengthens and deepens relationships with existing customers through proactive customer contact, demonstrates the ability to develop, maintain and support a qualified portfolio by providing differentiated and exemplary customer service.
• Assists Treasury Solutions Officers in generating non-interest income for the bank through sales of fee-based and interchange-based products.
• Identifies ways to optimize customer profitability.
• Provides in-depth technical and operational support (in person, on phone, via email, etc.) of the Bank's Treasury Solutions products and services.
• Ensures the accurate implementation and servicing of all deposits and Treasury Management products and accurate billing.
• Assists in preparations of relationship reviews, identifying additional opportunities to expand services and revenue.
• Assists in special projects and preparing for audits, including working with examiners.
• Delivers exceptional customer service to all internal and external customers and business partners in the execution of all assigned duties.

QUALIFICATIONS

EDUCATION AND / OR EXPERIENCE

PHYSICAL DEMANDS AND WORKING ENVIRONMENT