Account Manager

Job Description

You will own a revenue-carrying portfolio spanning AMI's 12 subsidiaries. That includes scoping client needs, proposing the right brand solution, orchestrating fulfillment with internal specialists (consultants, case officers, designers, engineers, attorneys, evaluators), and maintaining a clean audit trail. In Education / visa / immigration work you will coordinate document control, milestone tracking and expectations; in Travel you will manage itineraries and in-journey changes; in Design / Printing you will drive creative briefs and production; in Shopline you will steer storefront launches; in Insurance / Financial you will align cover or product fit; in Shipping / Engineering you will plan timelines and hand-offs; and with Attorneys you will channel queries appropriately without giving regulated advice. You'll keep CSAT high, explain payments / refund policies clearly, meet commercial targets , and protect client data ( GDPR / POPIA ) throughout.

Requirements

• Bachelor's degree (or equivalent experience) in business, hospitality, international relations, supply chain, or related field; 3-5+ years in client-facing account management within one or more AMI verticals.
• Demonstrated success meeting commercial targets (revenue / retention / CSAT) while maintaining audit-ready documentation and process discipline.
• Advanced written and spoken English; clear, empathetic client communication across WhatsApp, email, phone and the client portal; additional languages (e.g., Arabic, Hindi / Urdu, Filipino, Bengali, French) are an advantage.
• Time-zone agility and rota flexibility to support 24 / 7 operations; reliable handovers and collaboration with global teams.
• Strong systems proficiency : CRM and ticketing tools, document control, and spreadsheet literacy; ability to structure quotes, payments schedules and explain refund terms precisely.
• Risk and compliance judgment : working knowledge of GDPR / POPIA , local consumer law and partner T&Cs; knows when to escalate regulated matters and never provides unauthorized immigration / visa advice.
• Project delivery within at least two service contexts (e.g., travel bookings, admissions / visa workflows, e-commerce / design / printing, shipping / logistics, engineering timelines), with the ability to learn new verticals quickly.
• Supplier and stakeholder management : confident negotiation with airlines / hotels, universities, logistics partners, insurers / financial institutions, and legal partners; calm de-escalation and complaint handling.
• Analytical and commercial acumen : margin maths, pipeline forecasting, KPI tracking and variance analysis; evidence-based recommendations that balance client value and profitability.
• High ethical standards and confidentiality; resilient under pressure, high ownership mindset, and consistent follow-through on commitments.

Benefits