Room Service Order Taker Overnight

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Purpose

This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Essential Functions and Responsibilities

• Maintains Room Service tracking and control records and files

• Stays informed of status of menu item availability

• Assists guests with selection of food, beverage, wine, dessert and specialty items

• Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale

• Takes and processes room service orders in a timely manner according to Loews standards

• Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account

• Responds to complaints regarding room service orders in appropriate manner according to Loews standards

• Posts Amenity charges to guest accounts

• Distribute amenities to server by confirming guest room number of guest

• Dispatch bussers/ server to handle guest requests

• Call back guest to confirm guest satisfaction with food quality and service

• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

• Is polite, friendly, and helpful to all guests, management and fellow employees

• Attends all appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures

• Exceptional guest service and telephone skills

• Computer skills, ability to operate basic office equipment

• Effective organizational and communications skills

• Ability to work flexible schedule to include weekends and holidays

Education:

• High School Diploma or equivalent