Solutions Engineer

Hello! We are looking for a Solutions Engineer. Your role interfaces with customers and identifies their needs while working with various departments from network engineers, support, and operations to ensure a plan is in motion to improve the customer's experience. A Solutions Engineer works to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost-effective solutions.

Responsibilities for Solutions Engineer

• Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
• Provide detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Establish a framework for necessary contributions from various departments and facilitate their collaboration
• Analyze current technologies used within the company and develop steps and processes to improve
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside project management teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges

Qualifications for Solutions Engineer