Mechanical Claims Specialist (Remote/Hybrid)
Who We Are Looking For?
Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is looking for Mechanical Claims Specialists to join our growing customer contact team.
As a Mechanical Claims Specialist, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.
Responsibilities :
- You will be part of a team that reviews, investigates, and authorizes minor mechanical claims based on a wide range of established contract guidelines
- You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims
- You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents
- You will be using tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific minor mechanical repairs
- You will be working remotely or have a hybrid schedule (both in-office / work from home) if local (100 miles or less, one way) to one of our offices in Deerfield Beach, FL or St. Louis, MO
Qualifications :
- High School diploma or GED preferred. Technical training is a plus
- At least two years of hands-on minor / entry-level automotive repair or equivalent automotive technical work preferred.
ASE or equivalent Manufacturer certification a plus.
Positions may vary in working hours : Must be able to be flexible and accommodate any 8-hour shift (start time might vary between 8am EST and 12pm EST).
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